603.225.2793 or 800.541.0006
603.224.6272 or 888.224.6272
|星期一至星期五||早上七时三十分至八时||603.226.8622 or 603.226.0327|
|上午八时至下午五时||603.225.2793 or 800.541.0006|
|星期一至星期三||下午五时至五时三十分||603.545.6002, 603.226.0327 or 603.226.8622|
|星期五||下午五时至六时||603.545.6002, 603.226.0327, 603.622.5931 or 603.226.8622|
|周六||上午八时至下午十二时||603.225.2793 or 800.541.0006|
出于安全考虑, online and mobile banking accounts automatically lock after 3 incorrect password attempts for the same account. The account will automatically unlock 90 minutes after it was locked – once. 因此, you should be able to unlock your own account by waiting 90 minutes and then using the “reset password” function prior to locking yourself out a second time. If you are locked out of online or mobile banking after hours, you can use our telephone banking system at 888.224.6272 for your banking needs, with the exception of depositing a check by a smart device. Please complete the form below or call us during business hours if you would prefer assistance in unlocking your account.
Call 电话银行 at 603.224.6272 or 888.224.6272 or call the Card Center at 888.297.3416. If you report a card as lost or stolen after hours, please also visit or contact us during business hours to request a replacement card.
Our automated card monitoring provider, 猎鹰诈骗中心, monitors card transactions 24 hours a day, 一周7天, and alerts you when a suspicious card transaction is detected. 如怀疑有舞弊行为, your card may be temporarily suspended while we try to reach you by phone, 电子邮件, and/or text message to protect you from ongoing fraud. The alert will always include the last 4 digits of your card number and a description of the transaction. You do not need to provide personal information in response to an alert – simply reply in the manner you received the alert to let us know whether the transaction is authorized or fraud.
P.O. Box 2826, 康科德，NH 03302-2826
Please use the form below to voice your thoughts. We respond to inquiries during business hours, Monday-星期五 from 8am-5pm, so be sure to enter the appropriate 电子邮件 address to reach you during those times. We will respond to your request within 1 business day. If you need a more urgent response and/or a response outside those hours, please use the phone numbers listed above. Responses to you may require secure communications, depending on the information you are requesting. 如果是这样的话, we will call or send a secure 电子邮件 using the contact information that we have available for you on file.